Case Study: UC Health
Challenge: UC Health, a leading healthcare provider based in Colorado, sought to mail unique and useful gifts to its 31,000 employees for Health Week in a cost-effective manner. They also aimed to find a solution that would be user-friendly and minimize employee inquiries.
Solution: UC Health selected ReturnMe's combo kit, comprising a luggage tag, key tag, and two mobile tags, as the ideal mailing option. This choice offered their employees a valuable gift, providing peace of mind and protection, which they would surely appreciate.
Benefits: Their promotion presented a unique and practical gift that effortlessly fit into a flat mailer. With ReturnMe managing the A-Z of the mail fulfillment for under $2.50, recipients could delight in personalized gifts accompanied by heartfelt messages tailored for employees.
Results: The promotion for Health Week was a success, with the gifts being mailed out efficiently. Employees responded positively to the gesture with little customer service calls, resulting in less than 0.25% of them raising queries. Additionally, there were over 100+ successful recoveries of various items, including cell phones, keys, luggage, and even pets within the first eight months of the mailing campaign.
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UC Health is a Colorado-based health care provider with over 31,000 employees. They consistently rank amongst the best care providers in the state and have a reputation for “...improving lives every day, for every single person.” This philosophy is at the core of their employee and DEI commitments.
As such, UC Health likes to recognize their employees in a variety of ways. Recently, they did so in concert with the nationally observed National Public Health Week, which occurs every year during the first week of April.
The health care provider sought a gift for their employees that would be delivered during Health Week that fit several criteria; namely, that it had to be cost-effective (given the large number of employees), useful, user-friendly, and would minimize the amount of employee inquiries.
The solution provided was a customized set of ReturnMe products that included a key tag, a luggage tag, and two mobile decals, all packaged in a fully branded gift card – for each employee.
As you can imagine, coordinating the shipment of 31,000 gifts, mailed individually, can be an enormous undertaking. But ReturnMe was entrusted with the specialized fulfillment needs and completed the assignment with flying colors (and with fulfillment costs that stayed under $2.50 per unit).
When UC Health employees received their gifts, they were delighted. The tailored message of thanks was well received, along with the invaluable ReturnMe products that added protection to their cherished belongings.
The goal of recognizing their employees in a unique way with a useful gift was accomplished. As it turns out, less than 0.25% of employees required any additional assistance with their gifts, representing a victory for the company. But most importantly, within the first eight months of the gifts being received, over 100 recoveries were made, ranging from lost cell phones, to lost keys, to sets of luggage, and even family pets.
It’s a good feeling when a great company like UC Health selects an appropriate gift that has an immediate positive impact for their employees in the protection of their favorite personal belongings. Please read below to see a few of the testimonials that have been received by recipients of UC Health’s employee appreciation gifts.
